Effective Customer Service Seminar Customer Service Excellence

Posted by: Ronald Pornobi, 25 Apr, 2020
Ad Detail
  • Locality Quezon City, Metro Manila
  • Ad Type Offering
  • Posted by Company

Enrol Now, visit this link    bit.ly/customersrvc1

Effective Customer Service Seminar
How to Develop Customer Service Excellence

Public Run Seminar Schedules. One day only
Monday or Tuesday or Wednesday. from 9 Am to 4 Pm

May 25, Monday
May 26, Tuesday
May 27, Wednesday
June 22, Monday
June 23, Tuesday
June 24, Wednesday
June 29, Monday
June 30, Tuesday

Seminar Venue
Unit 200, 2nd Floor, Saint Anthony Building, 891 Aurora Boulevard corner Cambridge Street, Cubao, Quezon City. Same building of BPI Cubao-Aurora branch. View Map bit.ly/VIEWQC2

Note. We can facilitate this seminar for your organization. For in-house seminar, we require minimum of 15 participants. Fee varies depending on your company location or venue.

Registration Fee
P3,900 per head

Since we limit the number of participants per batch, please pay after you submit your online enrollment form, so we can save you a guaranteed seat on your preferred schedule.

Inclusions
Certificate of Participation
Handouts. Lunch. Water. Coffee
Free Consultation

Complete this seminar now to get a 500 discount in the future, when you attend our other seminars and training, then another 1,000 discount when you attend Dole accredited safety training such as Bosh, Cosh, Lcm, Spa, Tot, Hirac, Jha, Fire Watcher. To avail of discount in the future, show a copy of your first Ioshts Certificate. This discount is not convertible and not transferable.

Enrol Now, visit this link    bit.ly/customersrvc1

How to Pay Fee. Modes of Payment. Cash or Check

1. Bank Deposit. Account Name. iBonrop Occupational Safety and Health Training Services

BDO SA No. 0000-1028-4788 BPI SA No. 0123-4764-84
Metrobank SA No. 020-3-020-36720-3 RCBC SA No. 902 580 9888
Email deposit slip to ioshts@gmail.com or Viber 09173126720

2. Pay in Quezon City office, Monday to Friday. 8AM-530PM. Saturday by appointment.
3. Pay by Palawan Express. to Ronald Pornobi, Quezon City
4. Pay by Gcash to 09173126720

We issue Official Receipt.

Seminar Description
Businesses are increasingly recognizing that, to be successful, they must place a high value on both their customers and customer service professionals. In this course, we will learn why customer service should be one of the top priorities in this increasingly competitive global economy.

In this dynamic, highly interactive workshop, you will learn what is good customer service. How can it go from good to great? What are the pitfalls that many people experience when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer-service stress? Find out the answers to these and other important customer-service questions during this information-packed training session. Participants will learn what exceptional service is, how to project a customer-friendly image, how to handle demanding customers, and more.

Seminar Objectives
Participants should be able to
1. Describe exceptional customer service.
2. Identify the benefits of great customer service.
3. Recognize barriers to the delivery of outstanding customer service.
4. Adapt to specific customer behavior styles.
5. Demonstrate how to measure customer-satisfaction levels and take corrective action if needed.
6. Learn techniques for dealing with angry or upset customers.
7. Develop a personal action plan to improve customer-service skills.

Another key feature of the program is the supply chain exercise, which examines the importance of brilliant customer service within and between departments such as Sales & Marketing, Engineering, Finance, Human Resources, Administration, etc. Special attention is also given to improve interpersonal skills, particularly on the telephone and email. Participants are encouraged to take part in practical sessions and to develop best practice.

Target Audience
This course is intended for team of managers and staff from different functions, levels or units to gain a significant business advantage in terms of greater assurance of application of learning on excellent customer service as well as better integration and alignment resulting in higher economic returns on the company’s investment in the program.

Interactive Format of Learning as Methodology
This workshop is fast-paced, highly interactive, participatory, and productive. It includes individual assessment, discussions, games, demonstration and practice, lecturettes, storytelling, role plays, and problem solving. Participants will be working individually, in small and large groups.

The resource person for this course is an Internationally Recognized Management and Hrd Consultant, a Bs in Psychology, Ma and PhD in Clinical Psychology, and Masters in Development Management with certificate course in Project Management at Wharton School of Economics, University of Pennsylvania, Usa. The resource speaker has a wealth of knowledge about individual, group, and organizational behavior; and for more than 30 years now, has engaged individuals and organizations in the change process to increase their productivity, efficiency and effectiveness.

God bless you, your family, and your company. Thank you.
Visit Us Today. Contact Us Now.

Engr. Ronald Pornobi
General Manager
Globe 0917 312 6720
Smart 0918 946 4623
Landline 02 8 939 2728 (under repair)
Email ioshts@gmail.com

Enrol Now, visit    bit.ly/customersrvc1

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Contact Detail

Ronald Pornobi
Unit 200, Saint Anthony Building, 891 Aurora Boulevard corner Cambridge Street, Cubao, Quezon City, Quezon City,
Metro Manila
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